Refund policy
Online Return Policy
We want you to love your purchase! If you are not completely satisfied, eligible items may be returned for store credit only, provided a return request is e-mailed to lindsay@lilacluxe.co within 10 days of delivery. Returned merchandise must meet all requirements outlined below, and store credit will be issued only after the returned items have been received and inspected.
By placing an order with our store, you acknowledge and agree to this online return policy.
To qualify for a return, merchandise must:
- Be unworn and unused.
- Have all original tags and labels attached, undamaged, and in their original condition.
- Be free of stains, odors, makeup, deodorant marks, pet hair, smoke, washing, damage, or any other signs of wear or use.
- Be returned in its original condition, with original packaging where applicable.
- Be accompanied by a valid order number or proof of purchase.
- Be shipped back to us within the designated return period and in accordance with our return instructions.
Gift and body care items must:
- Have all original seals fully intact.
- Show no signs of opening, tampering, or use.
- Be shipped back in same style protective packaging and care to help ensure items arrive back in same condition they were received.
The following items are final sale and are not eligible for return or exchange:
- Jewelry.
- Custom-cropped or altered items.
- Any items specifically marked “Final Sale.”
Return shipping and processing:
Customers are responsible for all return shipping costs. Original shipping charges and return shipping fees are non-refundable.
Return requests must be emailed to lindsay@lilacluxe.co within 10 days of the recorded delivery date.
Once a return is approved, customers must ship the merchandise within 5 calendar days of receiving return instructions.
We recommend using a trackable shipping method. We are not responsible for return packages that are lost, stolen, or damaged in transit.
Store credit will be issued only after the returned merchandise has been received, inspected, and approved.
Returns sent without prior authorization may be refused.
Inspection and non-compliant returns:
For hygiene, quality assurance, and the protection of our small business, all returned merchandise is carefully inspected. We reserve the right to refuse any return that does not meet the requirements of this policy.
Items showing signs of wear, use, washing, damage, stains, odors, pet hair, smoke exposure, removed or altered tags, broken seals, tampering, or other violations of this policy will not qualify for store credit or a refund.
If a returned item is found to be ineligible, no store credit or refund will be issued. We will notify the customer and provide the option to have the merchandise shipped back at the customer's expense. The customer must arrange and pay for return shipment within 14 calendar days of notification. If return shipment is not arranged within that period, the merchandise will be handled in accordance with applicable law and our unclaimed merchandise procedures. We will not resell, donate, discard, or otherwise dispose of the merchandise before the customer has had the stated opportunity to arrange its return, except as permitted by law.
Fraudulent, excessive, or abusive return activity may result in return denial and further review.
Store credit:
Approved store credit has no expiration date and may be used online or in-store while our business remains open and operating.
Thank you for supporting our small business and helping us maintain the quality of our merchandise for all customers.
We hand pick and inspect our products for quality. Please inspect your order upon receipt, and e-mail us immediately if your product arrives damaged. If in the rare case you notice a defect, or your product sustains damage, from normal wear, within 30 days of receipt please e-mail us, so we may evaluate the issue and make it right.
To shop in person, please visit Lilac Luxe Boutique at 2128 Sam Houston Avenue, Suite D, Huntsville, TX 77340.
lindsay@lilacluxe.co